Stories of Impact
Who Uses The Kirkpatrick Model to Create Impact?
The Kirkpatrick Model creates stories of impact for all programs in every type of organization. This is because it drives performance and maximizes results.
The Kirkpatrick Model has been used extensively to create impact in leadership development, onboarding, new product rollouts, technology changes, safety, security, change management, and other mission-critical initiatives.
Here is a sampling of our success stories.
Stories of Impact From Our Clients

Service Over and Above the Rest (SOAR) Program
Emirates Airline, with over 50,000 employees, ranks in the top 10 airlines worldwide in revenue and passenger miles.
They successfully increased customer satisfaction ratings in four key areas, and created a double-digit decrease in customer complaints.

Electronic Medical Records (EMR) Implementation
Named among the “Best Hospitals in America” by U.S. News & World Report for 13 consecutive years, Indiana University Health provides a unified standard of preeminent, patient-centered care.
They increased on-the-job compliance scores by over 20% and decreased medication errors with a severity level E or higher by 67% over a three-year period.

Accident Reduction Program
The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States.
MTA successfully reduced the number of bus accident claims by 46% over a five-year period and cut the annual claims amount by over $4 million.

New Hire Training Program
The Internal Revenue Service (IRS) is the nation’s tax collection agency and administers the Internal Revenue Code enacted by Congress.
They used the Kirkpatrick Model to revamp Large Business and International (LB&I) operating division new hire training to reduce training costs by 50% while maintaining key quality standards.
Is The Kirkpatrick Model Effective?
Consult the Kirkpatrick Case Studies Guide for a list of some of our published stories of impact and success.
How Can I Use the Kirkpatrick Model?
Most Kirkpatrick success stories begin with Kirkpatrick certification.
Does The Kirkpatrick Model Work to Create Program Impact?
We are humbled and honored to receive frequent endorsements from our customers.
Here is a sampling of what they say after attending our programs and working with us.
Government and Military Client Testimonials
Corporate Client Testimonials
Training and Consulting Firm Client Testimonials
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