Could You Be Replaced By An App? – Part 3
Kirkpatrick Quick Tip Vol. 2 #22
Training professionals who take the time and make the effort to build bridges to the business will get more training requests.
As we discussed last week, though, more “training requests” may not be exactly what you want.
When the level of communication with the business unit you serve increases, it is very likely that you will get phone calls from well-meaning managers who say things like, “Our team isn’t getting along. Can you do some team-building training?”
Their intent is to address some type of problem, and the good news is that they trust you to solve it for them. If you excitedly rush in with the trendy training program du jour, you might really miss the mark and lose some of that trust.
An engineer would no more design a bridge without surveying the land than a training professional should design a training program without fully understanding the problem it is supposed to address.
Before agreeing to do training, or putting pencil to paper to design a new program, do a thorough needs analysis.
In the T+D Magazine article entitled “Creating ROE: The End is the Beginning”, Wendy relates a real-life example of how she took the initial training request and translated the true needs.
Click here to download the article
Training on Trial
Kirkpatrick Business Partnership Certificate Program