Cancellation and Communication Policy
Last updated: May 22, 2023
Cancellation and Communication Policy
If you register for this program and for any reason are unable to attend, please contact us immediately.
2 weeks or more prior to program
Refund: Payment refund less $150 processing fee
Transfer: Attend a future program for a $100 processing fee
Substitute: Send another attendee to the same program at no additional charge
Less than 2 weeks prior to program
Refund: No refunds
Transfer: Attend a future program for a $300 processing fee
Substitute: Send another attendee to the same program at no additional charge
If you transfer a second time, another $150 – $300 processing fee will apply based on the time of transfer. If you still find yourself unable to attend after having transferred twice, you may send another attendee in your place, or forfeit your registration and any related payments.
Registrations are valid for one (1) year from the original booking date.
Kirkpatrick-Initiated Program Cancellations
Kirkpatrick Partners reserves the right to cancel any program due to insufficient enrollment until two weeks prior to the scheduled start date, or at any time due to reasons of severe weather, natural disaster, or other emergency.
If your program is cancelled, you may transfer to another program at no additional charge or receive a full refund, less any fees from prior transfers if not yet paid in full.
Illness or Family Member Death Policy
In the unfortunate event that a program registrant experiences severe illness or a death in the immediate family during the week of the program, the attendee may transfer to a future program or send another attendee in their place at no additional charge.
Refund requests will be considered on a case-by-case basis and require a doctor’s note or death certificate.
Immediate family members are defined as the attendee’s current legal spouse, domestic partner, parents, children, grandparents, and siblings, and the immediate family members of their legal spouse or domestic partner.